#emaginethat

(the blog)

Bill Gadless

Is “Good Enough” Good Enough for your Digital Marketing?

goodenough

Let’s face it – there’s no company that doesn’t have to make hard decisions based on the limitations of budget, time, resources, etc.

But when it comes to your online marketing … your brand … your image to the world … how your customers and prospective customers perceive you  … your lead-generation engines …

… do you really think “good enough” will get you to where you need to be?

As I see it, the term “digital marketing” is pretty much “marketing”. Digital has officially become the most dominant component to any marketing strategy. Being a digital agency, our experience and observations mostly pertain to websites and digital marketing campaigns and we’ve seen literally hundreds of instances where fast, cheap or local were actually the leading decision-drivers (as opposed to best.)

And don’t get me wrong – it’s not as though marketers or executives are accepting the reality that quality (and consequently results) will suffer. Rather, they convince themselves that they will achieve “good enough” results from “fast” or “cheap”.

Nobody’s suggesting you that you should engage in over-analysis-paralysis or drag things out unnecessarily … or irresponsibly spend more money than your company can afford. But when it comes to something so critical to your top and bottom lines, how could you possibly justify compromising it by taking the path of least resistance?

Some closing tips:

Take the time to do it right.
A good, custom website will take at least between 90-120 days. This is not your based on your agency’s process or bandwidth. This is the reality of an effective, thoughtful collaborative effort between you and your partner.

Choose the right partner:

  • How much experience does your project team have? I don’t mean how much work is shown on the agency’s website; but rather, the folks you’ll actually be working with – how much specific, relevant experience and expertise do they have? Ask, probe and look at understand their bios.
  • How equipped is the agency to support you during and after your initial engagement? A portfolio of pretty websites and case studies are only half the story. Does the partner have the infrastructure required to provide a superior level of attention and support?

Don’t cheap out.
Again, I’m not suggesting you overspend. But “you get what you pay for” is very true when it comes to digital marketing services. At least 40% of your marketing budget should go to digital. (these days we’re actually seeing higher percentages). In order, most studies show marketers investing most heavily in: Websites, SEO, Content (marketing), e-mail and Paid Search.

Obviously everything has its nuances on a per-company basis. Timeframe, budget, agency preferences and personal chemistry. Many of these decisions should be commensurate with the size and complexity of your company.

The bottom line?
Just do it right. None of us marketers can afford to waste day or a dime on initiatives that are shortcutted or shortchanged.

Why the world needs your original content

When I first sat down to write this post, the title was “Create at least one GREAT piece of content a week.” But as I thought more about it, I realized a) “great” is too subjective and b) original, authentic content is inherently “great”.

unique content

A recurring theme in my commentary and posts is my frustration with the amount of noise online. The enormous number of so-called experts writing about things that they’ve never actually done (successfully) – but rather, have only written about the various topics extensively. And as much as I want everyone to write more, merely writing eloquently about a given topic does not make one an expert on that topic.

So why does this matter? Why do I keep whining about all of these “thought leaders”?
Social Media is a breeding ground for millions of people with little or no real expertise, but with a desire to build their personal brands, build enormous follower bases, etc. And forgive me for disparaging these folks, but the harm that’s being done is detrimental to many, many business people.

Suppose you’re researching a topic that you’re very intrigued about …
… something that you view as a critical void in your business. You search on Google or Twitter and happen to only click on 2-3 articles that 1) appeared prominently in the search results 2) came wrapped with a beautiful graphic and headline and 3) seemed to be written very articulately. You’re likely to give a lot of credence to those articles without taking very much time to verify the credentials of the source.

Now, imagine yourself taking those posts very literally and actually formulating your plan around them.
But wait, what if the authors have never earned a dollar in revenue having implemented their own advice? Or worse, imagine that they’ve literally never even tried any of the things they wrote about … and that they are merely people who write about things.

Well, the Web is full of these folks.

And that’s why we need you.
We need to hear your real experiences. We need to hear your practical advice on issues you’ve personally dealt with. We need to know what has worked for you and what has not. And as long as it’s real, original information, it doesn’t need to win a Pulitzer Prize. Give context. In your content, let the reader know why you’re a credible source on the topic. Make your content real by admitting your failures and shortcomings, and not just writing inspirationally.

Bottom line: you might not always think your successes and failures in business are all that exciting or educational – but somewhere out there, someone is just dying to learn from them.

JUST IN: Data shows that excuses don’t drive revenue.

 

excusesblog

“I need to get my ducks in a row.”

“I don’t have the bandwidth right now.”

“I don’t have budget.”

“I need more help”

“We’re going through a rebranding”

… all the while, our competitors are capitalizing on our excuses and reaching, nurturing and closing our missed sales opportunities.

Sure, many of us make promises to ourselves. Eat better, exercise more, drink less, travel more, set goals, blah blah blah … those would be the most common ones we’re all familiar with. And I’m absolutely not disparaging any of those common (admirable) resolutions. In fact, they’re all on my own list.

For me, this year’s priority is the health of my company’s sales and marketing. Not so much about the strategy itself – I’m talking about the hard part: actually doing it.

As the co-founder/President of emagine, I’m fortunate to have our CEO/co-founder Brett Cohen to share in a lot of the day-to-day distractions and disturbances that do not drive revenue. In fact, I don’t know how anyone does this without a partner. (stay tuned for a future post on that topic)

Yet even though I’m in a decent position to focus on Sales and Marketing, I find myself a mere fraction of how productive I need to be. Not a day goes by that I don’t beat myself up over how ineffective I feel in executing on all of the necessary items that will grow revenue.

I can pretty comfortably say that my negligence isn’t laziness. I’m in work mode 24/7/365, whether that’s actually working, thinking about work or talking about work. (my wife and my sister are even on the emagine sales team – we literally never stop talking about business)

“Sometimes when looking at the big picture, the picture can be too big.”

My co-founder Brett recently said something really astute to an employee that resonated with me: “Sometimes when looking at the big picture, the picture can get too big.”

And I often find myself a victim of that reality …
Trying to focus on so much, that I’m often barely focused on anything.

The more the business has grown, the more strategic I’ve become. The more I’ve tried, succeeded and failed at, the more real-life lessons I’ve learned. The more clients I’ve observed, the more I’ve benefited from that free education. We’ve certainly done a lot right in selling millions and millions of dollars worth of our services, employing 50 people, creating a great company culture and establishing ourselves as a leader in some of our targeted markets.

But I know how much better we can be. I know how much better I can (or should I say, have to) be. With all of the daily distractions, my excuses might be “valid”. But who cares? Are those excuses going to drive revenue? Is my sob story going to generate and close new business?

Bottom line? Find a way to do what needs to get done.
Business won’t wait for you to “find time”. Or to “get your ducks in a row.” Make a commitment, create a plan. Do it. Period.

I am.

What the hell does “marketing” even mean??

 

marketingblog

As I’ve watched the definition of the ambiguous word “marketing” evolve over the years I’ve been reflecting a lot lately on what the word actually means (currently).  This is especially important to me right now as I formulate a strategy for 2017 and as I search to make a critical hire to execute on my company’s vision.

I mean, we all know the various components, right? Brand, positioning, messaging, image, targeting, lead generation, events, digital, public relations, nurturing … (need I go on?)

Stay in school kids, please. But …

Before I dropped out, I found my college marketing courses to be relatively ineffective. Some essential basics, a lot of textbook’y theory and very little practical guidance coming from the true experts in the industry.

I never underestimated the importance of studying the marketing experiences of authentic thought leaders. 

So I decided to embark on my own version of a marketing degree – finding and reading a ton of books written by the real experts. In fact, I’ve been asked at several of my speaking engagements for a list of books that inspired me most. Some of my early favorites consisted of:

Managing Sales Leads: How to Turn Every Prospect into a Customer
Scientific Advertising
Direct Mail Copy that Sells
Ogilvy on Advertising
Permission Marketing
Business to Business Direct Marketing
Getting Everything You Can Out of All You’ve Got: 21 Ways You Can Out-Think, Out-Perform, and Out-Earn the Competition
How to Master the Art of Selling
Awaken the Giant Within

I love social media. But, man, it’s allowed a lot of people to destroy the term “thought leader”
Back when the only way I could find readings by “experts” was to walk into Barnes & Noble, at least I knew I was reading stuff written by one of the elites. Today, it’s nearly impossible to sift through the noise and determine:

Who’s writing about things they’ve actually done and achieved successful (proven) results from? 

Who’s merely a social media “expert” whose only success has come from writing about this stuff, not actually doing an ounce of it … ever?

Marketing should be 10% time spent in conference rooms and 90% doing.

I get the importance of Brand. And nobody can deny that a clearly-defined marketing strategy is essential. Plus, in the world of Digital, there are critical strategic elements that require a lot of thought: personas, customer experience and journey, etc.

Perhaps you don’t have your brand, positioning and messaging clearly defined. So sure, take that 10% of your marketing time and do it now. But don’t let that discovery phase drag on for months while your competition is doing actual marketing and consequentially stealing market share from you.

So back to the question: What the hell does marketing even mean?

What I’m not going to do is the very thing I criticized so-called “thought leaders” for earlier in this post. I’m not going to arrogantly proclaim to know the exact magic marketing mix or the “10 Tactics to Ensure Marketing Success in 2017”.

But I will tell you this: I’m writing from the actual front line, not a social soapbox. I only have 2,200 Twitter followers, not 200,000. I’m not a social media guru or expert. I’m running a real business with 50 employees and a lot of overhead to support, so I only have time to think, read, write and talk about things that will support and grow my business.  

To me, “marketing” in 2017 will mean:

A tightly-defined strategy that will be executed by the best marketers I can hire

Clear definitions of our target markets, decision makers/personas

A ton of high-value, impactful content that will appeal to buyers at each phase of the marketing/sales cycle (sorry that sounds so buzzword’y but it’s critical)

“Content” means blog posts, white papers/e-books, case studies, articles, videos, website copy, online courses/webinars, e-mail and social.

All of that content needs to be perfectly optimized and distributed effectively and consistently to the right folks in the right places (not just plastered recklessly to make me feel good)

It will mean finding that perfect mix of e-mails, phone calls and social engagement with our prospects, tweaking the mix and doing it relentlessly

It might even mean reintroducing some print and direct mail back into the mix (crazy I know!)

It will mean sales and marketing working together, collaboratively and intelligently. Knowing the data on our prospects, feeding them the content they desire, utilizing CRM, marketing automation and sales intelligence tools to optimize our entire lead generation and nurturing processes

It will mean salespeople engaging in Account Based Marketing (ABM) and Social Selling, supported by excellent content provided by their marketing department

And it will mean cutting out all of the fluff and crap that won’t lead to a dollar in revenues and focusing only on those that will.

Next, the difficult task of putting all of the above in action. Stay tuned for the results …

 

Our President’s Video Recap of WordCamp U.S.

emagine recently attended WordCamp U.S. in Philadelphia and, as always, we can’t say enough about the experience. Education, networking, team-building, fun, food, drinks … oh my.

Bill Gadless, our President/Co-Founder put together this recap of our awesome weekend. Please take a few minutes to check it out!

 

No economy expert here. Just a small business owner’s perspective from the front line.

 

economy 

As we wind down a good 2015, I’ve reflected quite a bit on the current business climate.

Let me state that none of this is political, as I’ve never believed that one President or Congress has significant impact on the economy (good or bad). I see the economy as a much bigger force than any given administration’s policies can have significant impact on. I’m hardly an expert, just a small business owner who lives every day observing corporate budgets, hiring, firing, spending, marketing, innovation, etc.

I’ll start by saying that my own company had a good year. We grew on all fronts – revenues, profits and employees. (and of course, expenses … but that comes with the territory) In fact, the strongest year in our history. Could growth have been stronger? Always. But I can’t complain. We achieved some wonderful things this year, moved into sweet new digs, hired some awesome people and continued to knock out killer work for our clients. But this post isn’t about emagine. I digress …

So how is the economy doing?

The period between the financial crisis and now has been very unique. Typically, a recovery is pretty easy to evaluate based on various data: GDP, unemployment rate, consumer confidence – and less formally, even your own personal financial picture.  But this one has been strange …

Media bias

Turn on the news (whichever politically-biased flavor you choose) and hear the variety of contradictory data. Over on MSNBC they’ll have you believe that we are experiencing the strongest economic recovery in history, all due to President Obama. Flip to Fox News and hear their experts pointing out negatives like the “real” unemployment rate and other terms most of us never heard of before. Bottom line? We can’t believe any of them. We officially live in a world where every media outlet has a political agenda. We must form our own opinions – which is what I’m writing about today.

The economy is … kinda pretty good

It’s my opinion that the economy is doing “pretty okay” (my highly-technical economic vocabulary in full effect there). Companies are doing well (some doing great, some poorly) but overall businesses seem to be performing relatively strongly. BUT … they’re behaving much more cautiously than in previous recoveries. One of the unique things about this recovery is that it seems everyone (including me) is constantly waiting for the next crisis. Is the stock market about to crash? Will there be a major terror attack? Is the Fed’s decision to finally start raising interest rates again going to stall everything? I’ve found myself through this entire recovery hoping for it to accelerate. But it just kind of plugs along (hey, that’s much better than recessionary performance – so I’ll take “plugging along”).

The emotional roller coaster
that is Wall Street

As always, the stock market has me on a perpetual emotional roller coaster. The Dow is ending the year in negative territory while the NASDAQ (led by Amazon and Netflix) performed strongly. Apple’s stock has closed lower in 5 of the last 6 months, but analysts expect a big rebound in 2016. Bottom line? Again, who knows?

Jobs

Hiring of skilled workers is strong. I hear a lot about jobs being shipped overseas, etc. Trust me, if you have a technical skill (whether engineering, coding, etc.), there are TONS of high-paying jobs out there. Companies (including mine) are starving for technical talent.

The bad news: a business or marketing degree (even MBA) won’t really get you very far. The job market is focused on technical skills. Students entering the workforce over the next few years are going to be in for a rude awakening if they don’t somehow figure out how to focus on a particular high-demand skill. But they’re not preaching this in universities, which scares me.

So …

All in all, I think we’re in good shape. I’m optimistic about 2016. Companies will continue to invest and hire, but cautiously. The stock market is most likely going to be a tumultuous ride. (I’ll venture a guess predicting a relatively flat year). Interest rates will rise a bit, which will slightly stall the housing recovery. Barring any major tragedies or outside forces, we’re likely looking at another positive year – not quite as great as we’d all like, but better than negative.

Some closing notes:

  • Keep marketing all the time. Be ahead of your competitors in the event of a downturn. When markets get smaller, your share of them becomes more critical.
  • Adapt to change happening all around us. Traditional business principles will never completely go away, but denying cultural and technological trends will lead to the demise of the stubborn.
  • Watch your cash flow. Whether it’s in 2016, 2017 or 2018, we will experience another downturn. Remind yourself of that every day and protect yourself and your employees by having prepared for it.
  • I don’t have kids so I never give parenting advice. But if you have kids, focus on technical skills. Companies will continue to desperately seek more technical talent and those with general degrees will find the job market more and more challenging.

It’s Official: B2B Lead Generation Has Changed.

 

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For at least 10 years, I’ve been hearing that “cold calling is dead” in regards to B2B lead generation. Now let me make something clear – until the day telephones are extinct, cold calling will never be dead.

Methinks the salesperson (who does not want to cold call) doth protest too much.

See, when something is hard to do and yields relatively little return in exchange for the effort, the easiest thing to do is just proclaim that activity as “dead”. I mean, announce its death to the world from mountaintops (or – Blogs, Twitter, LinkedIn discussions, etc.). That’s what we’ve seen happen to Outbound Marketing over the past decade or so.

But I haven’t been so quick and willing to pay my condolences to Outbound as my company continued to generate millions of dollars in new revenue every year directly as a result of cold calling (supported by direct mail and e-mail). Even as such prolific authors as Seth Godin referred to traditional marketing as “interruption marketing” in his tremendously popular book “Permission Marketing”, at emagine we continued to hammer the phones (with great success), even as we incrementally added new tactics as they proved themselves effective.

Never have we denied or resisted the impact of inbound techniques (heck, that’s the business we’re in). Rather, we simply weren’t jumping on the throw-the-baby-out-with-the-bathwater bandwagon with all of the cold calling haters. Until one technique has proven itself to be obsolete, why stop doing it? And until another technique has produced for you, why make a dramatic shift in resources? (because so-called “thought leaders” are preaching it on Twitter and LinkedIn all day?)

A world of thought leaders

Note: be very careful whose opinions online you choose to value. Miraculously, the (social) world has filled up with millions of B2B marketers who know exactly how to generate tons of qualified, sales-ready leads. I mean, if they write about it so articulately and confidently, it must be true, right?

The watershed.

Again, based on nobody’s advice, but rather on our own empirical data and experimentation, we’ve seen a shift over the past couple of years that, to us, represents the most significant watershed in B2B lead generation, sales and marketing in decades. Rather than proclaim boldly and assertively “what works and what doesn’t” (like the very thought leaders I poke fun at above), here I will share some observations and assumptions that are based only on real, tireless effort and experimentation:

  • Manual, arduous prospect research is paramount. You have to know exactly who your decision makers and cheerleaders are within your entire universe of potential customers.
  • What you do with that research will vary and the tactics will always be evolving. Don’t ever expect to coast in B2B sales/marketing. Where cold-calling itself would previously yield impressive results for us, prospects are definitely more impervious to “interruption marketing” tactics than even a year ago. That said, I don’t believe we will ever see a day where cold calling is not at least an integral part of our prospecting efforts.
  • A blended approach is imperative. Today, the blend (from a prospecting perspective) would ideally consist of: research, cold-calling, direct e-mailing, social media engagement*, targeted content sharing**.
  • *Social Media engagement doesn’t mean just sharing articles. In B2B, it means truly engaging prospects with constructive dialog; listening and responding to what they have to say and enticing them to engage you by producing and communicating via high-value content and perspectives.
  • ** Targeted Content Sharing: Create content in all formats (e-books, white papers, case studies, analyses, reports, videos, SlideShare … the works.) Have content for each of your target industries and decision maker personas. (even for different phases of the sales cycle). Share this content strategically across all channels: e-mail, social, even direct mail.

In addition to your one-to-one prospecting efforts mentioned above, this should all be combined with a corporate Inbound plan consisting of: SEO, Blogging, PPC/Remarketing, Content Marketing, Social Media Marketing and e-mail Marketing.  

 

I will not attempt to go into an in-depth Inbound strategy in one blog post, but stay tuned for a future update in which I will succinctly outline how each component can be leveraged effectively by a B2B marketer in 2016.

The salient point for today? The shift has officially occurred. If your B2B prospecting or lead-generation strategy is stuck in the 90’s or the early 2000’s, now is the critical time to make change before it’s too late (your competition will not be politely holding off until you’re ready to compete.)

Clear Messaging & Design Improve User Experience on Your Website

When we start off a new site project, one of the very first things we ask for is messaging for the homepage. What do you want your website to say? This can be hard, and sometimes takes time. But we won’t start the project without it. Then, we get these questions: Why is messaging so important to design? Can’t you start without it? The short answer is no, but I will expand upon that here.

Your Website Needs a Map

To get anywhere unfamiliar, we need clear instructions. The same goes for your website. We need to clearly define where we want to direct your users before we give them a new car to get there in (aka your new website design).

Ask Yourself: Are you giving your users the map to where they want to go?

Where Am I?

Most maps at a mall have a “You are here” indicator. This helps mall goers orient themselves, and then they can look for what they need. Your initial messaging should be the “You are here” indicator. Tell people that they are in the right place for XYZ. Subsequent messaging will show them where they can within your site.

Ask Yourself: Is your initial messaging more about marketing or orienting your visitors?

Picking the Right Car

Great! We now know where your users are going! Now we need to provide the appropriate vehicle for your users. Hummer? SMART Car? Porche? Well, that all depends on where they are going. You see, if we didn’t have our map, we would get the standard mid-size sedan, probably in blue.  Not having a map for your users gives you a very bland, standard website. And no one wants a bland, standard website if they can help it.

Ask Yourself: Are you willing to take the time to have a map for your users?

Wrap Up

It really comes down to the fact that the content of your website is more important than the design. (I know, I know, shocking coming from a web designer.) However, your design is going to bland and ineffective if you don’t have the appropriate map. The design is there to support and enhance your content. A great design is not going to cover up poor content. (Though if your web design firm, you might want to find another one. Have you considered eMagine for your next B2B website?)

Is your Usability Being Affected by Stacked or Layered Design

We have many clients who want their site to emulate other sites. There’s nothing wrong with that! (So long as we’re not copying.) However, sometimes the other website looks great, but isn’t very usable. While looks are important, usability is much more important. Let’s take a look at the trend of the stacked or layered design, and how they answer these important usability questions.

1. Where I am?

Users want to know very quickly where they are. Depending on how they got there, whether from a Google search or your main navigation or a learn more button, it may be especially important. When a site has multiple levels of pages within one section, lack of definitive navigation can really make it confusing. Take a quick a look at this page. Can you easily tell where you are in the site? No cheating!

example1

Did you get it? With three separate navs, it’s confusing, but you’re in Explore QlikView > Solutions > Industries > Financial Services > Banking. That’s 5 levels! If that’s not organized well, unfortunately, no one will know where they are.

2. What are you telling me?

Page titles and subheaders need to clearly indicate what information is on the page. People will decide quickly whether your information is worth their time. In our example above, what is the biggest text? (Go ahead look. I’ll wait.) It’s pretty generic, right? Well, the text ABOVE it is really what the page is about. The title is what the page is about, and that should be the biggest text. The eye naturally gravitates to it, and therefore it needs to give pertinent/relevant information quickly.

3. What are my next steps? And where can I get more information?

Calls to action (or callouts) should clearly define the next steps for the user, and where they can download/view more information. This other page does a good job of it. So, what’s the next step? And where can you get more information? Can you tell?

example2

Watch Product Tour and all the downloads on the right are very clear. As is the download button. (Though the Our Product on the right is yet another type of navigation!)

4. How does the page look?

The stacked / layered design generally looks very nice. The one caution is what I call visual ping-pong. This is when images stagger from one side to the other. The result is a lack continuous flow for the eye. The eye bounces around, and doesn’t focus on anything. The example below with the images aligned on the right allows is ideal for the stacked / layered design while directing the eye down the content.

example3

Wrap Up

The conclusion we come to is that it can work really well with some caveats. As long as it’s clear where you are, and what you can do next, your site will be in good shape! What do you think? Agree? Disagree?

4 Signs Your Site Needs an Update

4-signs-smallCongratulations! You have a new baby website! It’s so cute, beautiful, and clean! You just can’t imagine any different. Well, how long ago was that? 6 months? 1 year? 2 years? Not so clean any more is it? Welcome to the toddler years. As any parent can tell you, toddlers are not clean and organized people. They require guidance and help along the way. Here are four ways you can help your website through the toddler years.

Content

You’ve done a great a job feeding your baby website, regularly adding Press Releases, Events, and new Products. But when was the last time you looked at your content as a whole? Not recently? Here are a few guiding questions:

  • Is there outdated information, like products or messaging?
  • Are the sections still organized in a logical manner?
  • Is there information, downloads, or videos that you haven’t added, but could?

SEO (Search Engine Optimization)

Oh no! The baby website has a fever! Many times new content is put in as an emergency, without a lot planning as to how it fits in within the rest of site. While new content is good, content that has been optimized for SEO is better. Here are a couple of guiding tips for website parents:

  • Do all of your pages have meta information?
  • Are you linking appropriate keywords to other pages within your site?

Lead Generation

Your baby website is starting to make its first friends. But are they the right kind of friends? Lead generation can be tough. Sometimes you have to meet a whole lot of people to find the right kind. A few more tips:

  • Are your current lead generation efforts working? If not, have you tried something else?
  • Are you adding additional calls-to-action on your website as you create more resources?
  • Do you have landing pages for PPC campaigns?

Design

Your baby website looks so cute dressed up! Until it gets into the finger-paint, that is! Over time, the look and feel of the website can feel disjointed as content is added or grows. You may also find that what looked beautiful on the hanger (aka when the website launched), really isn’t appropriate for your audience. Last bit of guidance:

  • Are any new pages following the same layout or feeling as the “old” pages?
  • Have you found that your calls-to-action aren’t getting clicked on?
  • Is there any part of your website that customers are commenting/complaining about or just isn’t working?

So what’s a parent to do?

Parenting a toddler website can be tough. But with the right guidance and help, it can continue to grow just fine. For most companies, the website is the most important marketing material they have. A periodic review and correction, like outlined above, can really help your website to continue to be something your company is proud of.

(Finding parenting a website a bit overwhelming? Contact eMagine today to discuss an affordable website design analysis.)

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